OPD Insurance Chat Platform

Selected work

Work that connects user experience with dependable operations

Selected customer experience, retail, healthcare and field operation systems, together with the production work that helps them perform under real demand.

Project references

Systems shaped around each operating context

We look beyond screens to the users, workflows, data, integrations and operating model required after launch.

Financial Services Web Application & Chat Solution
01Financial Services & Campaign Operations

Financial Services Web Application & Chat Solution

A web application and guided chat journey for financial services, connecting campaign information, customer questions and the handoff into the service process.

Capabilities

  • Web application
  • LINE chat journey
  • Campaign integration
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OPD Insurance Chat Platform
02Insurance & Customer Experience

OPD Insurance Chat Platform

A guided chat journey that helps customers understand coverage, compare options and continue important insurance steps in one familiar channel.

Capabilities

  • Conversational UX
  • Product journey
  • API integration
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TAOKAE POS & Inventory
03Retail & Branch Operations

TAOKAE POS & Inventory

A connected point-of-sale and back-office system for sales, inventory, customers, credit and management reporting across retail locations.

Capabilities

  • Point of sale
  • Inventory
  • Owner dashboard
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Hospital Kiosk & Queue Management
04Healthcare Operations

Hospital Kiosk & Queue Management

Self-service and queue workflows that reduce front-desk steps, connect visit information and give staff a clearer view of patient flow.

Capabilities

  • Self-service kiosk
  • Queue workflow
  • System integration
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GIS & Field Operations
05Infrastructure & Field Service

GIS & Field Operations

A map-led field operations system bringing assets, work orders, on-site evidence and progress into one operational view.

Capabilities

  • GIS platform
  • Mobile field work
  • Operational dashboard
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Performance & Load Testing
06Production Readiness

Performance & Load Testing

Evidence-led testing of system behaviour under realistic demand to identify bottlenecks and support go-live or scaling decisions.

Capabilities

  • Load test design
  • Bottleneck analysis
  • Capacity planning
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